Terms and Conditions (AGB)

This page is a courtesy translation. The German version of this document is legally binding and prevails in case of any discrepancy.

Diese Seite ist eine Übersetzung zur Orientierung. Die deutsche Fassung ist rechtlich maßgeblich.

These terms and conditions apply to all contracts for the use of the desktop application „Mihikopoa AI Offices“ between [FULL NAME], [LEGALLY VALID ADDRESS] (“Provider”) and the customer, whether a consumer or a business.

The paid purchase transaction itself is processed by our payment provider Polar as Merchant of Record; Polar's own terms for the payment transaction apply in addition.

The subject matter is a time-limited, non-exclusive license to use the „Mihikopoa AI Offices“ application (desktop software for Windows/macOS), installed locally on the customer's device, within the agreed scope, plus updates during the contract term. This is not a web-based (SaaS) service; core functionality runs locally on the customer's device.

The feature set is identical across all plans; plans differ only in the number of permitted devices.

The contract is generally concluded as a paid subscription; the first charge is collected upon order for the selected plan and billing interval. There is no general free trial period.

If the customer has a valid promo code (e.g. from an advertisement by the Provider) and redeems it at checkout, the first 14 days are free of charge; in this case the first charge is collected automatically on day 14 for the selected plan and billing interval, unless cancelled beforehand. The Provider reminds the customer by email in good time before the first charge.

The free period via promo code is available once per customer. Repeated abuse (e.g. redeeming with the same email address or the same payment method more than once) is excluded and technically prevented.

The prices shown in the order process at the time of contract conclusion apply, each including statutory VAT.

Payment processing, invoicing and VAT remittance are handled by our payment provider Polar as Merchant of Record. Polar is the legal counterparty for the payment transaction.

An additional device beyond the number included in the plan can be booked for an extra fee, billed pro rata for the current billing period.

The principle applies: one device = one activation = one license. The number of devices that may be activated simultaneously depends on the booked plan plus any booked additional devices.

Each license is technically bound to a device (device-specific identifier) and enforced via an Ed25519-signed license ticket, which the software verifies offline on startup and during periodic checks.

The customer may replace a device in the customer portal: once the new device is activated, the old device is automatically deactivated and its license key invalidated; the customer receives an email confirmation.

If there is no internet connection, the software remains usable based on the last valid license for up to 14 days (offline grace period); after that, a friendly, non-destructive lock with a plain-language notice applies — never a hard shutdown mid-use.

When downgrading to a plan with fewer devices than currently activated, the customer chooses in the portal which devices remain active; the rest are deactivated.

The license is revoked (deactivated), among other cases, upon: cancellation effective at the end of the contract term, a payment that has ultimately failed after retry/dunning attempts, a refund, a chargeback, or manual revocation by the Provider for good cause.

To use the AI features, the customer needs their own, separately contracted and separately billed access to Anthropic Claude (e.g. a Claude subscription or API access). This access is not part of the contract with the Provider and is not included in the price shown here.

The Provider has no influence over the availability, pricing, terms of use, or changes to Claude services made by Anthropic, and assumes no liability in this regard.

Depending on the chosen billing interval, the contract runs monthly or yearly and automatically renews for the same period unless cancelled in time.

The customer may cancel at any time, self-service, in the customer portal, effective at the end of the current billing period; no separate proof of cancellation is required. No further charge occurs once the cancellation takes effect.

Access remains available until the end of the already-paid billing period; the license is then locked.

The software is under active development and provided as an “Open Alpha.” Feature scope, user interface and the behavior of individual features may change through updates. No specific characteristics or freedom from defects are thereby warranted; statutory warranty rights remain unaffected.

Statutory warranty rights apply.

The Provider is liable without limitation for intent and gross negligence, and under the Product Liability Act. For slight negligence, the Provider is liable only for breach of a material contractual obligation, and limited to the damage typically foreseeable at the time of contract conclusion. Liability for slight negligence is otherwise excluded. Liability for injury to life, body or health remains unaffected.

The Provider assumes no liability for the availability, content, prices or contractual terms of third-party services (in particular Anthropic Claude, see clause 6).

The customer is responsible for regularly backing up content they create within the application.

Consumers have a statutory right of withdrawal. Details are set out in the separate withdrawal notice on the “Withdrawal” page.

The Provider may amend these terms with effect for the future to the extent necessary to reflect changes in law, case law, or technical circumstances. Existing customers will be informed of material changes in good time by email and may object to the change; in case of objection, the last accepted version continues to apply unless mandatory law provides otherwise.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this applies only insofar as it does not restrict the protection of mandatory consumer-protection provisions of the consumer's country of habitual residence.

If the customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is [ADD PLACE OF JURISDICTION, e.g. Provider's registered seat].

Should any provision of these terms be invalid, the validity of the remaining provisions is unaffected.